Smile Direct Club

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4.6

( 8 reviews )

Personal Injury Law, IT Services & Computer Repair, Legal Services

242 5th Ave, New York, NY 10001, United States

+1868 8401-0.0

Smile Direct Club is a renowned brand that specializes in providing orthodontic services through remote teledentistry. With a mission to help people achieve straighter and healthier smiles, Smile Direct Club offers an accessible and convenient alternative to traditional orthodontic treatment. By utilizing advanced technology, including 3D scanning and digital modeling, Smile Direct Club creates customized clear aligners that gradually and discreetly shift teeth into their desired positions. These aligners are delivered directly to customers' doorsteps, eliminating the need for frequent in-person visits to a dental office. With a focus on customer convenience and affordability, Smile Direct Club has garnered positive reviews and a well-established reputation in the field of orthodontics. The brand's commitment to delivering high-quality results and exceptional customer service sets it apart in the industry, making it a trusted choice for those seeking orthodontic treatment.

Reviews

4.6/5

8 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Nicholas rocchi

March 22, 2024

Honestly, this is truly one of the absolute best experiences I’ve had! Cosmo took care of me from start to finish! This young man is not only an intelligent person, he genuinely treats you like you matter!! He values you as a person, not just as a patient or customer. The Epitome of Exceptional Service and Care as well as an introduction and information that is articulated in a comprehensive comfortable and professional manner is extraordinary. I am so pleased that I took a chance with Smile Direct Club and I look forward to my Smile Journey!

John cornelius

March 22, 2024

I arrived a few minutes early expecting to fill out some pertinent forms. The check-in process was quick. I was greeted, called, promptly and ready to get started. Cosmo is the absolute best. He answered my questions. He is very easy to talk to and thorough in what he does. I’m excited to start my process. Great team!!!

Michael cadger

March 22, 2024

Tania TM is the best customer support I’ve ever encountered. She listens to your problems and find the best solution for you. Thank you so much. Smiledirect is lucky to have you in their team.

Michael almeida

March 22, 2024

I had such a great experience during my first visit. Cosmo made me feel so comfortable and answered all my question! Highly recommend this flagship for anyone looking to start their journey!

Jaime fernando ortega ortega

March 22, 2024

The team at smile direct club was amazing, courteous, kind and fast. They explained everything I needed and gave me all the information that I wanted. Cosmo specifically was an All-Star and amazing. Keep up the good work. Never change. Love you.

Ricardo diaz

March 22, 2024

This is the perfect example of very poor customer service. They market lower price than Invisilign, but very honestly you get whay you pay for which is poor (inexistant) follow up, no progress on teeth, false promises. I’ve had major issues with this treatment, and after multiple visits and back and forth decided to stop their treatment. Asked for a refund and it’s been already two months without any update. Their customer service teams calls to ask questions, then emails to ask again same questions. And what’s ridiculous is that they also charged me and sent me retainers I didn’t ask for, knowing I’m not even at 50% of my treatment journey and in the process of a cancellation and refund. I’ve asked to speak to a more senior person, but no one gives a call back. Would not recommend at all. Honestly, not worth your time and energy.

Sharon gohl

March 22, 2024

Previously gave 4 stars for this “Cosmo was quite friendly and helpful and the visit was an overall pleasant experience but my appointment started a bit late. Not sure if I think this treatment is for me but the 1st visit was not bad.” Since my visit I have tried contacting this company by every possible method and not one of them has gotten a response. I read through other reviews and thought maybe I should rethink my decision so I tried to call, text, email, live chat and no response from anything. Very scammerish to not be able to contact anybody from a company that is meant to be health related.

Jack shafer

March 22, 2024

Cosmo at smile direct club (flatiron) was great, super helpful, very attentive, gives great explanations and very efficient! Thank you for a great 1st visit experience. Still need to see the alignment result ☺️